Empowering organizations to outsmart cyber threats
KnowBe4, headquartered in Clearwater, Florida, is a leading provider of Security Awareness Training, helping organizations combat social engineering, spear phishing, and ransomware attacks. With over 45,000 customers, including major brands like Netflix and Siemens, KnowBe4 has raised $300 million i...
KnowBe4 offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from ongoin...
KnowBe4 fosters a culture of security awareness and continuous improvement, emphasizing the importance of cybersecurity education. The company values ...
KnowBe4 • Leeds, England
KnowBe4 is hiring a Customer Success Architect to provide strategic technical guidance and ensure customers achieve maximum value from their platform. This role is based in Leeds, England, and focuses on enhancing customer satisfaction and retention.
You have a strong background in customer success and technical guidance, ideally with experience in cybersecurity or related fields. Your ability to communicate complex technical concepts to non-technical stakeholders is a key strength, and you thrive in collaborative environments where you can help customers maximize their use of technology. You understand the importance of customer retention and are passionate about ensuring clients achieve their goals with the products they use. You are proactive in identifying customer needs and providing tailored solutions that enhance their experience. Your commitment to continuous professional development aligns with KnowBe4's values, and you are eager to contribute to a culture of radical transparency and ownership.
Experience in a customer-facing role within the tech industry is a plus, as is familiarity with cybersecurity concepts. You may have worked with enterprise clients and understand the nuances of managing relationships with large organizations. A background in technical support or solutions engineering could also be beneficial, as it equips you with the skills to address customer inquiries effectively.
As a Customer Success Architect at KnowBe4, you will play a pivotal role in the Customer Success team, working closely with enterprise clients to ensure they derive maximum value from our AI-driven Human Risk Management platform. You will provide strategic technical guidance, helping customers navigate the complexities of our offerings and implement best practices for security awareness training. Your responsibilities will include conducting onboarding sessions, delivering training, and offering ongoing support to ensure customer satisfaction. You will collaborate with cross-functional teams to address customer feedback and drive product improvements based on user insights. Your role will also involve developing and maintaining strong relationships with key stakeholders, ensuring that their needs are met and that they are aware of new features and updates that could benefit their organization.
At KnowBe4, we foster a welcoming workplace culture that encourages all employees to be themselves. You will have the opportunity to engage in continuous professional development, with access to resources that support your growth. Our team values fun and engagement, with regular team lunches and social outings that help build camaraderie. We are committed to providing a supportive environment where you can thrive and make a meaningful impact on our customers' security culture. Join us in redefining what it means to be a trusted security partner in an increasingly complex threat landscape.
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