Customer Success Manager (Mandarin Speaking)

Who you are

You are a Customer Success Manager with a strong background in managing post-sales relationships and ensuring customer satisfaction. You have experience working in high-growth technology companies and understand the importance of maximizing customer value. Your ability to build relationships and navigate complex conversations makes you a trusted advisor to clients. You are fluent in Mandarin, which allows you to effectively communicate with customers in the Greater China region. You thrive in dynamic environments and are motivated to adapt quickly to changing circumstances.

Desirable

Experience with consumption-based businesses is a plus, as it gives you insight into how to drive customer engagement and retention. You are comfortable working with data and have the ability to analyze customer feedback to improve service delivery. Your interpersonal skills enable you to collaborate effectively with internal teams and advocate for customer needs.

What you'll do

In this role, you will lead the post-sale engagement for customers, ensuring they derive maximum value from their investments in Stripe. You will work closely with user account teams and senior executives to understand customer needs and provide tailored solutions. Your responsibilities will include conducting regular check-ins with clients, gathering feedback, and identifying opportunities for upselling or cross-selling Stripe's services. You will also collaborate with product and technical teams to address customer inquiries and enhance the overall user experience.

You will be responsible for tracking customer satisfaction metrics and developing strategies to improve retention rates. Your role will involve creating and delivering presentations to stakeholders, showcasing the value of Stripe's offerings and how they align with customer goals. You will also participate in training sessions to educate customers about new features and best practices, ensuring they are fully equipped to utilize Stripe effectively.

What we offer

At Stripe, you will be part of a mission-driven company that aims to increase the GDP of the internet. You will have the opportunity to work with a diverse range of clients, from startups to large enterprises, and make a significant impact on their success. We offer a collaborative work environment where your contributions are valued, and you will have access to professional development resources to enhance your skills. Join us in shaping the future of financial infrastructure and helping businesses thrive.