Empowering law enforcement with advanced technology
Axon Enterprise, Inc., headquartered in Scottsdale, Arizona, is a leading provider of technology solutions for law enforcement agencies. Known for its flagship product, the Taser, Axon also offers a suite of software and hardware products including body cameras and evidence management systems. With ...
Axon provides competitive salaries, equity options, generous PTO policies, and flexible remote work arrangements. Employees also benefit from comprehe...
Axon fosters a culture focused on public safety and accountability, emphasizing transparency and ethical practices. The company values innovation and ...
Axon • Mesa, Arizona, United States; Sterling
Axon is hiring a Technical Support Engineer to provide 2nd and 3rd level support for the Dedrone product family. You'll be responsible for troubleshooting technical issues and ensuring customer satisfaction. This role requires excellent communication skills and a strong technical background.
You have a strong technical background and excellent communication skills, enabling you to provide exceptional support to customers and partners. You thrive in a customer-focused environment and are dedicated to resolving issues efficiently and effectively. Your ability to research, diagnose, and troubleshoot technical problems makes you an invaluable asset to the team. You are committed to continuous improvement and innovation in service delivery, ensuring that customers receive the best possible experience with Dedrone by Axon.
Experience in technical support or customer service roles is a plus, particularly in hardware and software-related support. Familiarity with airspace security solutions or similar technologies would be beneficial. You are adaptable and eager to learn, ready to take on new challenges as they arise.
As a Technical Support Engineer, you will provide 2nd and 3rd level support for the Dedrone by Axon product family, assisting field engineers and customers worldwide. You will develop a comprehensive understanding of the Airspace Security Solutions offered by Dedrone, enabling you to effectively troubleshoot and resolve software and hardware issues. Your responsibilities will include diagnosing technical problems, assisting with account setup, and addressing network-related inquiries. You will work closely with the Customer Support and Service team to meet or exceed performance and quality goals, ensuring customer satisfaction and loyalty.
At Axon, you will be part of a mission-driven company that values your contributions and encourages personal and professional growth. You will work in a collaborative environment where diverse perspectives are welcomed and valued. We offer competitive compensation and benefits, along with opportunities for career advancement within the organization. Join us in making a meaningful impact on society's safety and justice issues while developing your skills in a supportive and innovative workplace.
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