Senior Manager, Customer Support

Who you are

You have extensive experience in customer support management, ideally with a background in leading teams across multiple countries. Your strategic mindset allows you to align diverse support operations effectively, ensuring that customer satisfaction remains a top priority. You are a people-focused leader who thrives in dynamic environments and understands the importance of fostering a culture of excellence within your teams. Your ability to communicate clearly and effectively with stakeholders at all levels is one of your key strengths, enabling you to drive initiatives that enhance service delivery.

You have a proven track record of developing and implementing operational strategies that improve efficiency and customer experience. Your analytical skills allow you to assess performance metrics and identify areas for improvement, ensuring that your teams are equipped to meet the evolving needs of customers. You are passionate about customer happiness and are committed to creating an environment where your team can excel and deliver outstanding service.

Desirable

Experience in the electronic payment technology industry or a related field would be advantageous. Familiarity with customer support tools and technologies is a plus, as is a background in managing support operations across different regions. You are adaptable and open to learning new processes and systems that can enhance your team's performance.

What you'll do

In this role, you will oversee multiple national customer support teams, ensuring alignment and efficiency in service delivery across the UK and France. You will be responsible for driving operational strategy, managing resources effectively, and ensuring that your teams are equipped to provide exceptional support to customers. You will work closely with other departments to ensure that customer feedback is integrated into product development and service improvements.

You will lead initiatives aimed at enhancing customer satisfaction and loyalty, utilizing data and insights to inform your strategies. Regularly reviewing performance metrics will be a key part of your role, allowing you to identify trends and implement changes that drive better outcomes for customers. You will also be responsible for mentoring and developing your team members, fostering a culture of continuous improvement and professional growth.

Collaboration with cross-functional teams will be essential, as you will need to communicate customer needs and expectations to product and engineering teams. You will play a crucial role in shaping the customer support strategy and ensuring that it aligns with the overall goals of Verifone. Your leadership will be instrumental in creating a positive and productive work environment where employees feel valued and motivated to deliver their best.

What we offer

Verifone offers a dynamic work environment where innovation and customer satisfaction are at the forefront of our mission. You will have the opportunity to work with a diverse team of professionals who are dedicated to excellence in the electronic payment technology industry. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in our commitment to delivering outstanding service and innovative solutions to our customers.