Securely transferring digital assets for financial institutions
Fireblocks is a leading digital asset security platform headquartered in the Garment District of New York, NY. With over 500 employees, the company has raised $1.0 billion in Series D funding, enabling financial institutions to securely transfer digital assets and cryptocurrencies. Fireblocks serves...
Employees enjoy a competitive salary, comprehensive benefits, and equity options. The company offers flexible work-from-home opportunities, a flexible...
Fireblocks fosters a culture focused on security and innovation in the cryptocurrency space. The company prioritizes making digital asset trading safe...
Fireblocks • Singapore
The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more.
Founded in 2018 and already valued at over $8 billion, Fireblocks is a SaaS platform that helps companies create innovative products on the blockchain and manage day-to-day crypto operations. Fireblocks is trusted by some of the largest financial institutions, banks, globally recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more, to securely scale digital asset operations through the Fireblocks Network and MPC-based wallet infrastructure. We have offices in New York, London, Tel Aviv, and Singapore, and we continue expanding our teams to reach new customers globally
What you’ll do
Ready to join the fast-paced world of navigating the shifting landscape of regulations for cryptocurrency and DeFi?
As a Frontline Support Team Lead at Fireblocks, you will bridge the gap between individual contributor excellence and team leadership, serving as both a hands-on technical expert and a mentor to frontline engineers. This role combines deep technical expertise in supporting Fireblocks's SaaS platform with leadership responsibilities including team development, process improvement, and cross-functional collaboration. You will be instrumental in maintaining Fireblocks' reputation for best-in-class customer support while developing the next generation of support engineers.
Our Frontline Support Team operates 24/7, 365 days a year, including all major holidays and paid overtime. Each frontline team member is assigned to a 5x8 schedule, including one weekend day (5 shifts per week, 8 hours per shift), etc., determined through a requirement—and seniority-based shift bid process. The Frontline Support Team Lead is also expected to attend any P1/Urgent escalations over the weekend.
Core Responsibilities
Requirements
Essential Qualifications
Technical Skills
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Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.
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