The online marketplace transforming car sales
Motorway is a leading online car marketplace based in Fitzrovia, London, that enables car owners to sell their vehicles quickly and efficiently, often within 24 hours. Founded in 2017, Motorway has raised $272.6 million in Series B funding and achieved unicorn status in 2021. The platform connects s...
Motorway offers significant stock options for many roles, allowing employees to benefit from the company's growth. Employees enjoy flexible work-from-...
Motorway fosters a culture of innovation and adaptability, capitalizing on the digital transformation of the second-hand car market. The company empha...
Motorway • Brighton
Motorway is seeking a Customer Experience Specialist to enhance customer journeys on their online car marketplace. You'll guide customers through the selling process and manage post-sale inquiries. This role is ideal for those with a passion for customer service.
You are a friendly and approachable individual who thrives in a customer-focused environment. With a knack for communication, you excel at guiding customers through their journey, ensuring they feel supported and informed at every step. You understand the importance of setting clear expectations and are adept at managing inquiries and resolutions post-sale. Your ability to empathize with customers and provide solutions makes you a valuable asset to the team.
Experience in customer service or support roles is a plus, as is familiarity with online platforms. You are comfortable working in a fast-paced environment and can adapt to changing situations with ease. A proactive attitude and a willingness to learn will help you succeed in this role.
As a Customer Experience Specialist at Motorway, you will be the first point of contact for customers using our platform. You will guide them through the initial stages of their car-selling journey, ensuring they understand the process and feel confident in their decisions. Your role will involve setting customer expectations and providing them with the necessary information to navigate our services effectively.
In addition to guiding sellers, you will also manage post-sale inquiries, addressing any issues that arise and ensuring customer satisfaction. This includes handling transportation concerns and processing cancellations, all while focusing on retaining sales and enhancing the overall customer experience. You will work closely with your team to ensure that every customer interaction is positive and that any challenges are resolved promptly.
Motorway provides a vibrant office environment in Brighton where you can collaborate with a passionate team dedicated to transforming the used car market. We offer opportunities for professional growth and development, as well as a supportive culture that values your contributions. You will have the chance to participate in skills-based assessments and role-playing exercises during the interview process, ensuring you are well-prepared for your role. Join us in making car selling easier and more enjoyable for our customers.
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