Technical Engagement Analyst

Who you are

You have a background in technical support and client engagement, ideally with experience in troubleshooting technical, product, and integration issues. You possess strong analytical skills and enjoy strategizing with both internal and external stakeholders to implement improvements. Your collaborative nature allows you to work effectively with Client Success Managers, Implementation Managers, and other teams to ensure optimal client experiences. You thrive in a dynamic environment where you can manage multiple projects simultaneously and are comfortable working outside of normal business hours when necessary.

What you'll do

As a Technical Engagement Analyst at DailyPay, you will focus on providing technical support to client-facing teams and optimizing data exchanges for existing clients. You will collaborate with various stakeholders to enhance client setups and improve operational efficiency. Your role will involve analyzing client data and identifying areas for improvement, ensuring that integrations are reliable and effective. You will also be responsible for troubleshooting any technical issues that arise and working closely with other teams to resolve them promptly. Your contributions will directly impact the client experience and help foster stronger relationships between DailyPay and its clients.

What we offer

DailyPay offers competitive compensation along with the opportunity for equity ownership. You will have access to private health insurance options and be part of Employee Resource Groups that promote inclusivity. The company values team bonding and organizes fun outings and events. Additionally, you will enjoy a generous PTO allowance and a 5% pension contribution to support your financial well-being.