Technical Account Manager

Who you are

You have a strong background in customer success and technical account management, ideally with experience in SaaS or billing platforms. You excel at building relationships with clients and have a knack for understanding their technical needs and challenges. Your communication skills are top-notch, allowing you to convey complex technical concepts in an accessible manner. You are proactive in identifying opportunities for customers to maximize their use of the platform and are comfortable working with cross-functional teams to deliver solutions. You thrive in a fast-paced environment and are passionate about helping customers achieve their goals. You understand the importance of customer feedback and use it to drive product improvements and enhancements.

What you'll do

As a Technical Account Manager at Metronome, you will be the primary technical point of contact for our most strategic accounts. You will own the post-sales technical relationship, ensuring that customers successfully implement and optimize their use of our billing platform. You will work closely with customers to understand their unique needs and challenges, providing tailored solutions and guidance. You will collaborate with product and engineering teams to relay customer feedback and advocate for enhancements that improve the customer experience. You will conduct regular check-ins with clients to ensure they are satisfied and to identify any potential issues before they escalate. You will also be responsible for training customers on new features and best practices, helping them to fully leverage the capabilities of our platform. Your role will involve analyzing customer usage data to identify trends and opportunities for growth, and you will work to expand the customer's engagement with our services.

What we offer

At Metronome, we value personal growth and offer a culture that supports your professional development. You will have access to flexible time off and a comprehensive employee assistance program that includes mental health benefits. We are committed to creating an inclusive environment where all employees feel valued and respected. Our team is made up of experienced professionals who have successfully built and scaled companies, and you will have the opportunity to learn from them as you grow in your role. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives.