Transforming trade with data-driven insights
Kpler, headquartered in Etterbeek, Brussels, is a leader in providing data and analytics for the commodity trading industry. Founded in 2014, Kpler has raised $220 million in funding and has acquired five companies between 2022 and 2023 to enhance its offerings. The company serves a diverse range of...
Kpler offers a flexible office policy allowing employees to choose between co-working spaces, office locations, or full remote work. Employees receive...
Kpler fosters a culture of innovation by leveraging advanced data technology to transform the traditionally archaic commodity trading industry. The co...
Kpler • London
Kpler is seeking a Customer Communications Specialist to manage external communication channels for their clients. You'll utilize platforms like HubSpot and Intercom to ensure customer engagement and satisfaction. This role requires experience in crisis management and data literacy.
You have a strong background in customer communications, ideally with 3-5 years of experience in a similar role. You understand the nuances of the commodities sector and can navigate complex communication challenges with ease. Your strategic mindset allows you to develop effective communication strategies that resonate with customers. You are proficient in using CRM tools like Salesforce and have hands-on experience with communication platforms such as HubSpot and Intercom. You thrive in high-pressure situations and can manage multiple communication workstreams simultaneously under tight deadlines. Your data literacy enables you to analyze CRM data to inform your communication strategies effectively.
In this role, you will own all external communication channels directed at Kpler's existing customer base. You will develop and maintain the company's Crisis Communications Playbook, ensuring that it is regularly tested and updated for customer-facing incidents. During a crisis, you will act as the primary communications responder, drafting and deploying transparent and empathetic communications to mitigate any negative impact. You will collaborate closely with various teams to ensure that customers are informed and engaged, particularly during product changes and service disruptions. Your role will also involve analyzing customer feedback and communication effectiveness to continuously improve engagement strategies. You will be responsible for managing the execution of communication campaigns and ensuring that all messaging aligns with Kpler's brand values and objectives.
Kpler offers a dynamic work environment where you can leverage cutting-edge innovation to make a significant impact. You will be part of a diverse team of over 700 experts from more than 35 countries, all dedicated to transforming complex data into actionable strategies. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset. Join us to help our clients navigate complex markets with ease and experience unparalleled support on your journey to success.
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