Customer Support Associate I

Who you are

You are a motivated individual eager to start your career in customer support. You thrive in a fast-paced environment and enjoy helping others. Your problem-solving skills are top-notch, and you are energized by the challenges that come with assisting customers. You have excellent communication skills and can articulate solutions clearly and effectively. You are comfortable working with diverse customer inquiries and are committed to providing best-in-class service. You are looking for a role that offers growth opportunities within a supportive team environment.

What you'll do

As a Customer Support Associate at Human Interest, you will be the frontline face of the company, managing a steady volume of inbound customer inquiries primarily through phone, live chat, and email. You will work cross-functionally with internal and external partners to resolve customer issues efficiently. Your role will involve servicing a geographically diverse customer base, ensuring that each interaction is handled with care and professionalism. You will be responsible for demonstrating a deep understanding of the retirement savings platform to help customers maximize their benefits. You will also have the opportunity to grow into other roles within the organization as you develop your skills and experience.

What we offer

Human Interest provides a defined customer support career ladder, allowing you to advance your career as you gain experience. You will be part of a high-growth fintech company that is making a significant impact in the retirement industry. The company culture emphasizes teamwork and collaboration, ensuring that you feel supported in your role. You will have access to ongoing training and development opportunities to enhance your skills and advance your career. Additionally, you will be part of a mission-driven organization focused on making retirement benefits accessible to all working Americans.