Customer Success Engineer, Data Center Learning

Who you are

You have a background in customer success or education, ideally with experience in technology or cloud services. You understand the importance of building relationships with educational institutions and have a passion for developing training programs that empower local talent. Your collaborative spirit allows you to work effectively with diverse teams, including engineers, operations managers, and public policy specialists. You are proactive in seeking out opportunities to enhance educational offerings and are comfortable navigating complex organizational structures. You possess strong communication skills, enabling you to articulate training needs and outcomes clearly to both internal and external stakeholders. You are committed to fostering an inclusive culture that values diverse perspectives and encourages innovative ideas.

What you'll do

As a Customer Success Engineer at Amazon, you will play a crucial role in delivering both internal and external education and training programs related to AWS Infrastructure Services. You will collaborate with local training institutions and educational providers to create long-term talent pools that meet the needs of AWS data centers. Your responsibilities will include designing and implementing training mechanisms that ensure the right skills are delivered at the right time and location. You will work closely with global colleagues on the Data Center Learning team to align educational initiatives with AWS's operational goals. Additionally, you will engage with community engagement specialists to promote AWS's educational offerings and enhance its reputation in the local market. You will also monitor the effectiveness of training programs and make recommendations for improvements based on feedback and performance metrics. Your role will require you to stay updated on industry trends and best practices in education and training, ensuring that AWS remains a leader in talent development.

What we offer

At Amazon, you will be part of a dynamic team that values innovation and collaboration. We offer a competitive salary and benefits package, including opportunities for professional development and growth within the company. You will have the chance to work on challenging problems that impact the future of cloud infrastructure and education. Our inclusive culture encourages you to bring your bold ideas to the table and empowers you to see them through to completion. Join us in shaping the future of AWS and making a difference in the communities we serve.