Senior Account Manager

Plivo is a leading technology company transforming customer engagement for some of the world’s largest B2C brands, including Uber, WhatsApp, and Zomato. Our AI agents platform, automates the entire customer lifecycle - from acquiring, engaging, and supporting customers - through cutting-edge multimodal AI, including LLMs, text-to-speech, and speech detection.

With a 150+ member team based out of India & US. We are building high-impact global products that handle over 1 billion API requests per month. If you are excited about solving hard, real-world AI challenges at scale, this is where you belong. 🚀

Plivo seeks an Account Manager (AM) for its APAC & EMEA business to drive customer retention and

expansion. The AM will take ownership of a portfolio of clients, building and maintaining long-term

strategic relationships with key business executives and stakeholders across the region.

With a focus on growth, the AM will identify opportunities for upselling and cross-selling Plivo's solutions

while ensuring customers achieve their desired business outcomes.

The ideal candidate will proactively collaborate with cross-functional teams to deliver tailored solutions,

ensuring a seamless customer experience. Success in this role requires a results-driven approach, a deep

understanding of Plivo's products, and the ability to act as a trusted advisor to clients. The AM will also

demonstrate a sense of urgency and expertise in resolving customer challenges, maximizing value

realization, and fostering loyalty.