Empowering organizations to outsmart cyber threats
KnowBe4, headquartered in Clearwater, Florida, is a leading provider of Security Awareness Training, helping organizations combat social engineering, spear phishing, and ransomware attacks. With over 45,000 customers, including major brands like Netflix and Siemens, KnowBe4 has raised $300 million i...
KnowBe4 offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from ongoin...
KnowBe4 fosters a culture of security awareness and continuous improvement, emphasizing the importance of cybersecurity education. The company values ...
KnowBe4 • Lyon, France
KnowBe4 is hiring a Customer Success Manager (SMB) to build effective relationships with customers and maximize their lifetime value. You'll focus on onboarding, customer growth, and delivering exceptional experiences. This role requires strong interpersonal skills and a commitment to customer satisfaction.
You have a proven track record in customer success or account management, ideally within the technology or cybersecurity sectors. Your ability to build strong relationships with clients is paramount, and you understand the importance of maximizing customer lifetime value. You are proactive in identifying upsell opportunities and promoting product adoption, ensuring that customers derive maximum value from their investments. You thrive in a collaborative environment and are comfortable working with cross-functional teams to deliver exceptional customer experiences.
You possess excellent communication skills, both verbal and written, allowing you to articulate complex concepts clearly and effectively to diverse audiences. Your analytical mindset enables you to assess customer needs and tailor solutions accordingly. You are passionate about customer success and are committed to helping clients achieve their goals through the effective use of KnowBe4's products.
Experience in the cybersecurity industry is a plus, as is familiarity with customer relationship management (CRM) tools. You are adaptable and open to continuous learning, eager to stay updated on industry trends and best practices in customer success management.
As a Customer Success Manager (SMB) at KnowBe4, you will be responsible for onboarding new customers and ensuring they have a smooth transition to our platform. You will work closely with clients to understand their unique needs and challenges, providing tailored solutions that drive engagement and satisfaction. Your role will involve regular check-ins with customers to monitor their progress and identify opportunities for upselling additional features or services.
You will collaborate with the sales and product teams to relay customer feedback and insights, helping to shape the future of our offerings. Your focus will be on maximizing product adoption and usage, ensuring that customers are fully leveraging the capabilities of our platform. You will also track key performance indicators related to customer success and report on these metrics to management.
In addition, you will participate in customer training sessions and workshops, equipping clients with the knowledge they need to succeed. Your goal is to foster long-term relationships that lead to high customer retention rates and satisfaction.
At KnowBe4, we pride ourselves on our company culture, which emphasizes radical transparency and continuous professional development. You will have access to various resources and training opportunities to enhance your skills and advance your career. We offer a welcoming workplace where you can be yourself and contribute to a fun and engaging environment. Join us and be part of a team that is redefining what it means to be a trusted security partner in the cybersecurity landscape.
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