The brand management platform for global enterprises
Frontify is a leading brand management platform headquartered in St. Gallen, Switzerland, designed to help global brands streamline their content across automated channels. With over 201-500 employees, Frontify has raised $80.6 million in Series B funding and serves a diverse clientele, enhancing br...
Frontify offers flexible working hours, allowing employees to balance work with personal commitments. Eligible new hires receive stock options and a c...
Frontify fosters a culture that values collaboration and community, even in a remote work environment. The company emphasizes high UX standards and co...
Frontify • Sankt Gallen Metropolitan Area
Frontify is seeking a Customer Support Team Lead to shape the future of customer support worldwide. You'll guide and build a global team while enhancing customer experiences. This role requires strong leadership and problem-solving skills.
You have a proven track record in customer support leadership, ideally with experience in building and managing teams. Your ability to inspire and motivate others is complemented by your strategic mindset, allowing you to set a bold vision for customer support that aligns with business goals. You thrive in competitive environments and enjoy solving complex problems, leveraging both technology and human insight to enhance customer experiences. Your communication skills are exceptional, enabling you to connect with diverse teams and stakeholders across different regions. You are passionate about creating a culture of collaboration and inclusion, ensuring that every team member feels valued and empowered to contribute.
Experience with AI-powered support systems or insight-driven customer service models would be a significant advantage. Familiarity with digital asset management or brand platforms can also enhance your effectiveness in this role. A background in project management or design can provide additional context for understanding customer needs and expectations.
As the Customer Support Team Lead at Frontify, you will be responsible for shaping the future of how we support our customers globally. You will lead a diverse team, fostering a culture of excellence and continuous improvement. Your role will involve setting clear objectives and performance metrics, ensuring that the team is equipped with the necessary tools and training to deliver outstanding customer service. You will collaborate closely with Product and Engineering teams to ensure that customer feedback is integrated into product development, enhancing the overall customer experience. You will also be tasked with developing and implementing a unified 24/7 support model that scales with our ambitions, ensuring that customers receive timely and effective assistance regardless of their location.
At Frontify, we believe in the power of great customer experiences, and we are committed to providing our team members with the resources and support they need to succeed. You will be part of a vibrant culture that values creativity, collaboration, and joy. We offer competitive compensation and opportunities for professional growth, allowing you to advance your career while making a meaningful impact on our customers and the brand industry. Join us in our mission to empower brands and transform how teams collaborate and create engaging campaigns.
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