Technical Success Manager

Who you are

You have a strong background in customer success or technical account management, ideally with experience in cybersecurity or cloud solutions. Your ability to build and nurture relationships is key, as you will be the central point of contact for customers post-sale. You thrive on solving complex challenges and are driven by a purpose to make a positive difference in the cybersecurity landscape. You possess excellent communication skills, enabling you to convey technical concepts to non-technical stakeholders effectively. You are proactive and take ownership of customer outcomes, ensuring they maximize the value of Zscaler's solutions. You understand the importance of collaboration and accountability in achieving customer success, and you are comfortable working in a fast-paced environment.

Desirable

Experience in a technical role within the cybersecurity industry is a plus. Familiarity with Zero Trust principles and cloud-native solutions will help you excel in this position. You are adaptable and open to learning new technologies and methodologies that can enhance customer engagement and satisfaction.

What you'll do

As a Technical Success Manager at Zscaler, you will guide customers through their Zero Trust journey, ensuring they adopt and maximize the use of Zscaler's solutions. You will be responsible for building strong relationships with customers, understanding their unique needs, and providing expert advice tailored to their specific situations. Your role will involve conducting regular check-ins with customers to assess their progress and address any challenges they may face. You will collaborate closely with internal teams, including sales, engineering, and product management, to advocate for customer needs and drive improvements in the customer experience. You will also develop and deliver training sessions to help customers understand and utilize Zscaler's solutions effectively. Your success will be measured by customer satisfaction and the overall impact of Zscaler's solutions on their digital transformation objectives.

What we offer

Zscaler fosters a culture of execution centered on customer obsession, collaboration, and accountability. You will have the opportunity to work in a high-performing team that values transparency and constructive debate. We encourage you to bring your talents to Zscaler and help shape the future of cybersecurity. While specific salary details are not mentioned, we are committed to providing competitive compensation and benefits that reflect your skills and experience. Join us in making a positive impact on a global scale.