Senior Principal, Account Management

Who you are

You have over 10 years of experience in project management, sales operations, or strategic planning — you've successfully developed and executed sales strategies that drive results and enhance customer satisfaction. Your strong logical thinking and problem-solving skills enable you to approach challenges with a structured mindset, ensuring that you can navigate complex situations effectively.

You are proficient in business-level Japanese, English, and Korean — your language skills allow you to communicate seamlessly with diverse teams and stakeholders, fostering collaboration and understanding. Your ability to extract and utilize data is second nature to you, enabling you to make informed decisions that positively impact business outcomes.

Your expertise in MS Office tools, particularly Excel and PowerPoint, allows you to create compelling presentations and analyze data efficiently — you understand how to leverage these tools to support your projects and communicate insights effectively. You are passionate about delivering exceptional service to customers and have a track record of pioneering new markets.

Desirable

Experience in the food delivery or logistics industry would be a plus, as it would provide you with valuable insights into market dynamics and customer needs. Familiarity with performance analysis and consulting based on metrics will further enhance your ability to drive project success.

What you'll do

In this role, you will develop sales strategies and execution plans for the Field Sales team — your strategic vision will guide the team in acquiring new merchants and expanding market reach. You will plan and execute various projects that focus on merchant acquisition, ensuring that the initiatives align with the company's mission to transform the food delivery industry.

You will generate insights through market analysis, identifying trends and opportunities that can be leveraged to enhance service offerings — your analytical skills will be crucial in understanding market dynamics and customer preferences. Conducting performance analysis and consulting based on metrics by merchant, region, and channel will be a key responsibility, enabling you to provide actionable recommendations to leadership.

Facilitating smooth communication with cross-functional teams will be essential to ensure project progress — you will act as a liaison between different departments, fostering collaboration and ensuring alignment on project goals. Collecting and analyzing data to support business decisions will be a continuous task, allowing you to make data-driven recommendations that enhance operational efficiency.

What we offer

At Coupang, you will be part of a dynamic team that is committed to delivering a 'wow experience' to customers — you will have the opportunity to lead innovation and take initiative in a fast-paced environment. The company values agility and boldness, encouraging you to push boundaries and explore new ideas.

You will receive competitive compensation and benefits that reflect your expertise and contributions to the company — Coupang is dedicated to supporting your professional growth and development. The culture promotes collaboration and continuous improvement, ensuring that you are always learning and evolving in your role.

Join Coupang and be part of a mission-driven organization that is fundamentally transforming the food delivery industry — your work will have a direct impact on customer experiences and the future of delivery services in Japan.