The cloud monitoring platform engineers love
Datadog (NYSE: DDOG) is a leading cloud observability platform that provides monitoring and analytics for applications, infrastructure, and logs. Trusted by over 26,000 customers including major companies like Netflix, Samsung, and Airbnb, Datadog is headquartered in New York City. The company went ...
Datadog offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy. Employees also benefit from a learning ...
Datadog fosters an engineering-first culture, with 70% of its workforce comprising engineers. The company emphasizes a strong focus on solving complex...
Datadog • Sao Paulo, Brazil
Datadog is seeking a Technical Account Manager to provide hands-on technical services and support for their largest customers. You'll work closely with clients to ensure product adoption and success, leveraging your technical expertise. This role requires a solid technical grounding and experience in customer-facing positions.
You have a solid technical grounding and experience in customer-facing roles, ideally with a background in IT operations or technical support. You understand how to translate technical concepts into business value, making you a trusted advisor for clients. Your communication skills are top-notch, allowing you to effectively engage with both technical and non-technical stakeholders. You thrive in a collaborative environment and are passionate about helping customers succeed with their technical solutions.
Experience with Datadog products is a plus, as is familiarity with cloud services and IT operations. You are proactive in identifying customer needs and suggesting improvements to enhance their experience. A background in analytics or data-driven decision-making will help you provide valuable insights to clients.
As a Technical Account Manager at Datadog, you will advise customers on technical support and product adoption, ensuring they maximize the value of Datadog's offerings. You will analyze customers' IT operations environments regularly, providing tailored recommendations that align with their goals and use cases. Your role will involve preparing for and participating in Monthly and Quarterly Business Reviews with customers, where you will advocate for their needs and suggest process changes or additional features.
Collaboration is key in this role; you will work closely with Datadog’s product management, engineering, and technical services teams to identify new features and products that can benefit your clients. You will continuously evolve best practices for technical product adoption and customer success, ensuring that your clients are not only satisfied but also thriving with Datadog's solutions.
Datadog values a strong office culture that fosters collaboration and creativity. You will be part of a hybrid workplace, allowing you to create a work-life harmony that best fits your needs. The company is committed to your professional growth and success, providing opportunities for continuous learning and development in a supportive environment. You will have the chance to work with a diverse team of experts and contribute to Datadog's mission of enabling organizations to monitor and optimize their IT operations effectively.
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