L1 Associate Technical Support

Who you are

You are a customer-focused individual eager to join Samsara's frontline Technical Support team. With a passion for technology and a desire to help others, you thrive in environments where responsiveness and ownership are key. You possess strong communication skills and are comfortable assisting customers through various channels, including phone, chat, and email. Your ability to resolve complex issues will be essential in ensuring customers get the most out of Samsara's technology.

You may have some experience in technical support or customer service, but what matters most is your willingness to learn and adapt. You understand the importance of providing exceptional service and are excited about the opportunity to work with a team of skilled professionals. You are ready to take on challenges and contribute to the success of the team.

Desirable

While prior experience in technical support is a plus, it is not a requirement. A basic understanding of IoT technology or related fields will help you excel in this role. You are open to feedback and eager to grow your skills in a supportive environment.

What you'll do

As an L1 Associate Technical Support at Samsara, you will be the first point of contact for users seeking assistance with our Connected Operations™ Cloud platform. Your primary responsibility will be to provide exceptional technical support across multiple channels, ensuring that customers can effectively utilize our technology. You will troubleshoot and resolve complex issues, guiding customers through the process and ensuring their satisfaction.

You will collaborate closely with your support teammates across global locations, sharing knowledge and best practices to enhance the overall customer experience. Your role will involve documenting customer interactions and solutions to contribute to the continuous improvement of our support processes. You will also participate in training sessions to stay updated on product features and enhancements, enabling you to provide the best possible support.

In this fast-paced environment, you will need to manage multiple inquiries simultaneously while maintaining a high level of service. Your ability to communicate clearly and effectively will be crucial in helping customers navigate challenges and achieve their goals with our technology.

What we offer

At Samsara, you will be part of a mission-driven company that is transforming physical operations through IoT technology. We offer a supportive work environment where you can grow your skills and advance your career. You will have the autonomy to make an impact and contribute to the success of our customers and the company as a whole. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.