Associate Account Manager

Who you are

You are an enthusiastic individual eager to support customers in their travel and expense needs. With a strong focus on communication, you excel at solving issues and collaborating with internal teams to enhance the customer experience. You have a keen attention to detail and are passionate about understanding the products you work with to provide effective solutions. Your ability to prioritize tasks in a fast-paced environment makes you a valuable asset to the team. You thrive on providing excellent customer service and are excited about the opportunity to impact product development through customer feedback.

What you'll do

In your role as an Associate Account Manager, you will partner closely with Commercial customers to ensure they receive an excellent experience through timely and accurate communications. You will maintain a deep understanding of the product, discussing relevant features and functionalities with customers to meet their specific requirements. Collaborating with Commercial Account Managers, you will help prioritize accounts to maximize revenue opportunities. You will run playbooks and track results based on defined KPIs, focusing on user adoption, customer retention, and upsells. Your role will also involve driving customer satisfaction and retention by providing knowledgeable advice based on their desired outcomes. As the voice of the customer, you will provide internal feedback on how to better serve customers and refine segmentation for the Scaled book.

What we offer

At TripActions, you will be part of a dynamic team that values customer experience and innovation. We offer a supportive work environment where your contributions directly impact our operations and product development. You will have opportunities for professional growth and development as you work closely with various teams to enhance our offerings. Join us in creating exceptional travel experiences for our customers.