Compliance Escalations Manager

Who you are

You have a strong background in compliance management, with experience overseeing teams that handle escalations and customer feedback. Your leadership skills enable you to coach and train team members effectively, ensuring high-quality service delivery. You are adept at managing workloads and evaluating performance to maintain operational excellence. You possess a keen eye for identifying trends and recommending process improvements that enhance customer experience and compliance controls. Your collaborative nature allows you to work seamlessly with leaders across various departments, driving initiatives that align with organizational goals. You understand the importance of regulatory standards and are committed to ensuring that all compliance-related activities meet these requirements.

What you'll do

In this role, you will oversee the day-to-day operations of the Compliance Escalation and Fraud Analyst teams, ensuring that all escalations and customer feedback are addressed promptly and accurately. You will support your team through ongoing coaching and training, helping them to develop their skills and improve their performance. You will collaborate with leaders across multiple departments to identify trends in customer feedback and compliance issues, recommending process improvements that enhance the overall customer experience. Your role will involve implementing strategies that strengthen organizational compliance controls, ensuring that all activities align with GoodLeap's policies and regulatory standards. You will also be responsible for performance evaluations, workload management, and fostering a culture of continuous improvement within your teams.

What we offer

GoodLeap provides a dynamic work environment where you can make a significant impact on the company's compliance efforts. You will have the opportunity to work with a dedicated team focused on delivering exceptional service to customers. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to provide sustainable solutions and make a difference in the lives of homeowners and communities.