Solution Architect

Who you are

You have a strong background in technical solutions and customer engagement, ideally with 5+ years of experience in a similar role. You thrive on solving complex challenges and are driven by purpose, making a positive difference in the cybersecurity landscape. Your ability to collaborate effectively with cross-functional teams is essential, as you will be working closely with engineering and customer success teams to deliver high-impact experiences. You possess excellent communication skills, enabling you to articulate technical concepts to non-technical stakeholders clearly. You are adaptable and open to feedback, valuing constructive debate to arrive at the best solutions. Your passion for technology and customer success drives you to leverage data and research to provide expert support throughout the customer journey.

Desirable

Experience with cloud-native technologies and cybersecurity solutions is a plus. Familiarity with Zero Trust principles and frameworks will enhance your ability to contribute effectively to the team. A background in project management or agile methodologies can also be beneficial in this role.

What you'll do

As a Solutions Engineer at Zscaler, you will play a pivotal role in ensuring customer success by delivering innovative solutions tailored to their needs. You will engage with customers from the implementation phase and beyond, providing hands-on support to help them achieve their goals. Your expertise will be crucial in identifying opportunities for improvement and driving adoption of our technology. You will collaborate with engineering teams to ensure that customer feedback is integrated into product development, enhancing the overall user experience. You will also participate in customer meetings, presenting technical solutions and addressing any concerns they may have. Your role will involve continuous learning and staying updated on industry trends to provide the best possible support to our customers.

What we offer

At Zscaler, we foster a culture of execution centered on customer obsession, collaboration, ownership, and accountability. You will be part of a high-performing team that values transparency and constructive debate, allowing you to contribute your ideas and insights effectively. We offer a supportive environment where you can grow your skills and advance your career in cybersecurity. Our commitment to diversity and inclusion ensures that all team members feel valued and empowered to do their best work. We encourage you to apply even if your experience doesn't match every requirement, as we believe in potential and growth.