Experience Management Scientist - CX Center of Excellence 

Who you are

You have a strong background in experience management and customer insights, ideally with 5+ years of experience in a related field. You understand the importance of bridging the gap between customer needs and business actions, and you have a proven track record of designing programs that enhance customer experiences. You thrive in collaborative environments and are skilled at working across teams to ensure alignment with customer expectations. Your analytical mindset allows you to interpret data effectively and translate insights into actionable strategies. You are passionate about creating exceptional experiences and have a deep understanding of customer journey mapping and program design. You are comfortable taking strategic risks and enjoy solving complex problems in a team setting.

Desirable

Experience with data analysis tools and methodologies is a plus, as is familiarity with customer experience frameworks. You may have worked in various industries, including retail, healthcare, or government, and have a keen interest in how these sectors can improve their customer interactions. A background in project management or program development would also be beneficial, as you will be responsible for overseeing the implementation of your designed programs.

What you'll do

In this role, you will serve as a critical catalyst for delivering on the CX vision and strategy at Qualtrics. You will design and implement journey-centric programs that align with business needs while ensuring that customer insights are at the forefront of decision-making. You will collaborate with various teams across the organization to gather insights and feedback, ensuring that we are listening to and understanding the needs of our customers and partners. Your work will involve analyzing customer data to identify trends and opportunities for improvement, and you will be responsible for presenting these insights to stakeholders to drive business actions. You will also play a key role in developing strategies that enhance customer engagement and satisfaction, working closely with product and marketing teams to ensure alignment with overall business objectives. Your ability to communicate effectively and build relationships will be essential as you work to foster a customer-centric culture within the organization.

What we offer

Qualtrics offers a comprehensive benefits package that includes medical, dental, and vision coverage, as well as life and disability insurance. You will have access to a 401(k) plan with a company match, paid time off, and wellness reimbursement. Additionally, we provide mental health benefits and an experience bonus to support your overall well-being. Our company culture emphasizes growth and development, and we encourage you to take advantage of the opportunities available to advance your career. With a competitive salary range of $136,000—$195,500 USD, you will be rewarded for your contributions to our mission of delivering exceptional customer experiences.