We are seeking an experienced and dynamic Strategic Account Manager to lead and grow our Softlines (SL) category within Amazon Marketplace. This role will be responsible for owning the 3P (third-party) SL most important Sellers for the category. The ideal candidate will drive category growth, enhance seller relationships, and optimize the overall SL marketplace ecosystem. Additionally, this role will play a crucial part in supporting and driving the launch of new product features designed to improve the category's performance and user experience. The successful candidate will be at the forefront of innovation, balancing category management, account relationships, and product development to ensure the continued success and evolution of the SL category on Amazon Marketplace.
Key job responsibilities
Develop and execute the strategic vision for the 3P SL category on Amazon Marketplace;
Analyze market trends, competitor activities, and customer insights to inform category strategy;
Set and achieve ambitious growth targets for the SL category;
Collaborate with internal teams to enhance the customer experience and increase selection;
Manage a portfolio of high-value strategic accounts within the SL category;
Create and implement account-specific growth plans to drive mutual business success;
Attract and onboard new high-quality sellers to expand the the category;
Identify and resolve seller pain points to improve the overall marketplace experience;
Identify opportunities for process improvements and implement solutions;
Collaborate with data analytics teams to generate actionable insights;
Represent the 3P SL category in internal meetings and strategic planning sessions;
Attend and potentially speak at relevant industry events and conferences;
Collaborate with product and tech teams to identify, prioritize, and support the development of new features that enhance the SL category;
Create and execute launch plans for new features in 3P, ensuring seamless integration and maximum impact for the SL category;
Measure and report on the success of new feature launches, recommending optimizations as needed;
- Bachelor's degree or equivalent, or 5+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience
- Excellent analytical and problem-solving skills with a data-driven approach
- Outstanding communication and negotiation skills
- Ability to influence and collaborate across multiple levels of an organization
- Proven track record of driving business growth and managing high-value partnerships- Experience influencing at all levels within an organization, particularly at the executive level
- Experience exceeding sales targets using a consultative, solutions-focused approach or equivalent
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