Technical Support Specialist - APJ

Who you are

You are someone who is eager to help customers and provide technical support through various channels such as email, screen sharing, and chat. You possess strong problem-solving skills and can explain complex solutions in simplified terms. You are detail-oriented and can document solutions effectively for future reference. While prior security experience is not required, a willingness to learn and adapt is essential. You thrive in a collaborative environment and are committed to delivering a superior customer experience.

What you'll do

As a Technical Support Specialist at Vanta, you will be responsible for addressing customer technical support requests promptly and effectively. You will master Vanta's product, learning its features and functionalities to assist customers better. Your role will involve troubleshooting issues and providing solutions in a repeatable manner, ensuring that you adhere to established service level agreements (SLAs). You will work closely with the Support and Engineering teams to enhance customer education and build strong partnerships based on trust and transparency. Your contributions will help Vanta maintain its commitment to providing best-in-class technical support throughout the customer security journey.

What we offer

At Vanta, you will be part of a kind and talented team dedicated to helping businesses earn and prove trust. We offer a supportive work environment where you can grow your skills and advance your career in technical support. You will have the opportunity to work with a diverse range of customers and contribute to their security journey. Our mission is to make security continuous and transparent, and you will play a vital role in achieving this goal. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset.