Empowering credit building for a brighter financial future
Kikoff is a personal finance and credit building platform headquartered in the Financial District of San Francisco, CA. With $42.5 million in Series A funding, Kikoff aims to help Millennials and Gen Z build their credit scores through its signature product, which positively influences payment histo...
Kikoff provides comprehensive medical, dental, and vision coverage, fully paid by the company. Employees enjoy stock options and a generous unlimited ...
Kikoff's culture is centered around empowering individuals to build their financial health through accessible credit solutions. The company values inn...
Kikoff • San Francisco Office
Kikoff is a profitable fintech unicorn on a mission to help millions of Americans build credit and financial independence. Having grown from 10 to 150+ employees over the past four years, we're scaling rapidly while maintaining our culture of excellence and intensity. We believe in moving fast, raising the bar, and drinking from the firehose - and we need someone who can ensure every new hire is ready to thrive in this environment from day one.
We're looking for a People Operations Specialist to own and revolutionize our onboarding experience. You'll be responsible for transforming high-potential candidates into fully ramped Kikoff team members, managing multiple cohorts per week through an intensive onboarding program. This is a high-visibility role reporting directly to our Chief of Staff/VP of HR, with clear paths to HRBP or People program management leadership.
This isn't your typical warm-and-fuzzy HR role. You'll be equal parts operational executor, cultural ambassador, and accountability driver - ensuring new hires are welcomed warmly while being pushed to ramp faster than they thought possible.
Coordinate end-to-end visa and immigration processes for international employees
Manage background check processes to ensure on-time starts
Temporarily own IT systems and equipment coordination (until IT Manager hire)
Track and resolve any pre-boarding blockers that could delay start dates
Design and execute cohort-based onboarding for new hires weekly
Coordinate and schedule cross-functional programming, ensuring all departments deliver their components
Create an intense yet welcoming experience that reinforces our hard-charging culture
Maintain energy and momentum throughout the onboarding journey
Ensure seamless logistics from day 1 through 90-day milestone
Partner with leadership to continuously iterate on onboarding programming
Define and track success metrics including time-to-productivity, new hire NPS, and manager satisfaction
Identify bottlenecks and implement data-driven improvements
Push departments to develop role-specific onboarding tracks
Collaborate with our People Analytics & Insights Strategist to measure program effectiveness
Onboarding runs smoothly without executive involvement in logistics
New hires consistently rate their onboarding experience 4.5+ out of 5
Managers report new hires are productive 20% faster than baseline
Successful experiments and iterations launched monthly
Zero delays or mishaps in pre-boarding logistics
Other functions proactively engage in delivering their onboarding components
Live for operational excellence: You're naturally organized, detail-obsessed, and nothing falls through the cracks on your watch
Influence without authority: You've successfully coordinated complex projects across multiple stakeholders who don't report to you
Balance warmth with intensity: You can make someone feel welcomed while pushing them to perform at their highest level
Think in systems and data: You don't measure success by "feelings" but by metrics, trends, and quantifiable improvements
Learn and iterate quickly: You're comfortable with ambiguity and see every week as a chance to make onboarding better
Communicate with precision: You can create clear, thoughtful content and facilitate engaging programming
1-2+ years of experience in operations, HR, consulting, or program management (exceptional high-slope candidates with less experience will be considered)
Track record of managing complex, multi-stakeholder processes
Experience in high-growth tech companies or fast-paced consulting environments preferred
Data analysis skills and comfort with metrics-driven decision making
Bachelor's degree or equivalent experience
Bonus: Experience with visa/immigration processes or HRIS systems
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