Functional Lead – CRM Dynamics 365

NEORIS now part of EPAM is a Digital Accelerator that helps companies step into the future. We have over 20 years of experience as Digital Partners for some of the largest companies in the world. We are more than 4,000 professionals in 11 countries, and we have a multicultural startup culture where we cultivate innovation and continuous learning to create high-value solutions for our clients.

We are currently looking for a  Functional Lead – CRM Dynamics 365 - Remote– an exciting opportunity to lead strategic CRM initiatives and drive high-impact global solutions.

Key Responsibilities

• Provide functional leadership across Dynamics 365 modules including Sales, Customer Service, and Marketing.
• Translate business objectives into CRM capabilities, backlog items, and product improvements.
• Lead Agile product governance, including sprint planning, backlog prioritization, and delivery strategy.
• Align product initiatives with the client's CRM roadmap, business KPIs, and long-term objectives.
• Act as part of the Global CRM Core Team, shaping and communicating the product vision.
• Collaborate with stakeholders and Product Owners to define business goals and high-level roadmaps.
• Monitor CRM system performance, adoption, and user experience to define enhancements.
• Guide and support Business Analysts and development teams throughout execution.
• Coordinate and lead CRM solution design tailored to organizational needs and value drivers.
• Facilitate workshops, focus groups, and stakeholder meetings to gather requirements and ensure alignment.
• Serve as a trusted advisor, promoting best practices in CRM strategy, features, and impact on business outcomes.
• Lead CRM implementation projects, acting as the primary contact for stakeholders and project teams.
• Oversee project plans, timelines, budgets, and resource allocation to ensure successful delivery.
• Mitigate risks, resolve issues, and escalate when needed to ensure stakeholder satisfaction.
• Partner with cross-functional teams in an international and multicultural environment.

Requirements

• 5+ years of experience in CRM consulting, Product Owner, or Product Management roles.
• Advanced knowledge of Microsoft Dynamics 365 (Sales, Customer Service, Marketing).
• Strong business acumen and ability to translate requirements into CRM solutions with measurable value.
• Excellent communication and interpersonal skills with the ability to engage stakeholders at all levels.
• Proven experience leading cross-functional teams and managing end-to-end project delivery.
• Solid experience working in Agile environments.
• Background in international and multicultural organizations.
• Experience in project planning, requirement analysis, and product roadmap definition.
• Advanced English for global communication.
• Experience with Azure DevOps and CRM consulting is a plus.

We Offer

• Meal and Food Vouchers: Monthly benefits to support your dining expenses, both at home and outside.
• Private Pension Plan: Future financial planning with complementary retirement contributions.
• Health Plan: High-quality medical coverage for you and your legal dependent.
• Dental Plan: Comprehensive dental care with an extensive provider network.
• Life Insurance: Protection and security for you and your loved ones.
• English/Spanish Lessons: Support for continuous language learning.
• Wellhub: Access to benefits and discounts in gyms and wellness programs.
• Childcare Assistance: Financial support for early childhood education expenses.
• Neoris Global Campus: A development platform offering continuous learning and professional growth opportunities.

Te convidamos a nos conhecer em http://www.neoris.com, Facebook, LinkedIn, Twitter o Instagram: @NEORIS.

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