Your partner in managed cloud solutions
Rackspace Technology, Inc., headquartered in San Antonio, Texas, is a leading managed cloud computing company that provides services such as cloud migration, managed hosting, and multi-cloud solutions. With over 200,000 customers, including major brands like BMW and NASA, Rackspace has raised over $...
Employees enjoy competitive salaries, stock options, generous PTO policies, remote work flexibility, and comprehensive health benefits....
Rackspace fosters a customer-centric culture with a strong emphasis on service excellence and innovation in cloud technology, encouraging employees to...
Rackspace • Norway - Remote
Rackspace is hiring a Customer Success Manager to empower customers and deliver multicloud solutions. You'll work closely with clients to address their business challenges and optimize their technology investments. This role requires strong communication and problem-solving skills.
You have a strong background in customer success or account management, ideally within a technology or cloud services environment. You excel in building relationships and understand the importance of customer satisfaction in driving business success. Your communication skills are top-notch, allowing you to effectively convey complex technical concepts to non-technical stakeholders. You are proactive in identifying customer needs and are skilled at providing tailored solutions that align with their goals. You thrive in a collaborative environment and enjoy working with cross-functional teams to ensure customer success. You are adaptable and can navigate the challenges that come with managing customer expectations in a fast-paced industry.
As a Customer Success Manager at Rackspace, you will be responsible for managing a portfolio of clients, ensuring they receive the highest level of service and support. You will work closely with customers to understand their business challenges and help them leverage Rackspace's multicloud solutions to achieve their objectives. Your role will involve regular check-ins with clients to assess their satisfaction and identify opportunities for upselling additional services. You will collaborate with technical teams to ensure that customer implementations are successful and that any issues are resolved promptly. Additionally, you will gather feedback from customers to inform product development and improve service offerings. Your success will be measured by customer retention rates and overall satisfaction scores.
At Rackspace, we pride ourselves on being a great place to work, offering a supportive and inclusive culture. You will have access to ongoing training and development opportunities to enhance your skills and advance your career. We believe in empowering our employees to take ownership of their roles and contribute to our mission of delivering exceptional customer experiences. Our remote work policy allows for flexibility, enabling you to balance your professional and personal life effectively. Join us and be part of a team that values innovation, collaboration, and customer success.
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