Implementation Manager

Who you are

You have a strong background in project management and a passion for teaching others — your ability to communicate complex concepts clearly sets you apart. You possess a technical aptitude that allows you to understand and utilize SaaS tools effectively, ensuring clients receive the best onboarding experience possible. Your interpersonal skills enable you to build strong relationships with clients, fostering trust and collaboration. You thrive in environments that value innovation and are eager to contribute to a team that is transforming the marketing industry. You are adaptable and can navigate the challenges that come with onboarding new clients, ensuring they feel supported throughout the process. You understand the importance of user adoption and are committed to helping clients achieve success with the platform.

What you'll do

As an Implementation Manager at CreatorIQ, you will be responsible for guiding new clients through the onboarding process, ensuring they have a seamless experience from the start. You will work closely with clients to understand their needs and tailor the onboarding process to meet those needs effectively. Your role will involve coordinating with various teams to ensure that all aspects of the onboarding are executed flawlessly. You will provide training and support to clients, helping them to navigate the platform and utilize its features to their fullest potential. You will also gather feedback from clients to continuously improve the onboarding process and enhance user adoption rates. Your ability to manage multiple projects simultaneously will be crucial as you work to onboard several clients at once. You will play a key role in ensuring that clients feel valued and supported, contributing to their overall satisfaction with CreatorIQ.

What we offer

At CreatorIQ, we believe in the importance of a comprehensive benefits package that supports our employees' well-being. We offer a flexible work model that combines in-person and remote work, allowing you to adapt your work style to what suits you best. You will be part of a dynamic team that celebrates differences and fosters innovation. We are committed to your professional growth and provide opportunities for you to develop your skills and advance your career within the company. Join us in our mission to make businesses more human and impactful, and be part of a company that is recognized as one of the best places to work.