Effortless charter bus reservations in seconds
CharterUP is a tech-driven marketplace for charter bus reservations, enabling users to 'charter a bus in under 60 seconds.' Headquartered in North Buckhead, Atlanta, GA, CharterUP partners with over 500 bus companies across 25 US locations, serving clients like Microsoft, Amazon, and Google. The com...
CharterUP offers comprehensive health plans including medical, vision, and dental, along with flexible vacation policies and generous parental and fam...
CharterUP fosters a tech-centric culture, prioritizing innovation in group transportation logistics. The company emphasizes transparency and sustainab...
CharterUP • Remote
CharterUP is seeking a Customer Support Specialist to enhance the customer experience in group transportation. You'll work in a remote-first environment and collaborate with a driven team. This role is ideal for entry-level candidates looking to grow in a fast-paced company.
You are eager to join a fast-growing company and contribute to transforming the group transportation industry. You possess strong communication skills and a customer-centric mindset, ready to assist clients with their inquiries and ensure a seamless experience. You thrive in a remote work environment and are adaptable to the dynamic needs of a tech-driven organization.
Experience in customer support or a related field is a plus, but not required. Familiarity with SaaS platforms or technology-driven services can help you excel in this role. A proactive attitude and willingness to learn will set you apart as a candidate.
As a Customer Support Specialist at CharterUP, you will be the first point of contact for customers seeking assistance with our platform. You will guide users through the process of booking transportation, addressing their questions, and resolving any issues they may encounter. Your role will involve collaborating with various teams to ensure that customer feedback is communicated effectively, contributing to the continuous improvement of our services.
You will also engage with customers through multiple channels, including email, chat, and phone, providing timely and accurate information. Your ability to empathize with customers and understand their needs will be crucial in delivering exceptional support. You will participate in training sessions to stay updated on product features and enhancements, ensuring you can provide the best possible assistance.
CharterUP offers a unique opportunity to be part of a company that is revolutionizing group travel. You will work alongside a driven team in a remote-first environment, allowing for flexibility and work-life balance. As a rapidly growing organization, we provide ample opportunities for professional development and career advancement. You will be part of a culture that values innovation, collaboration, and customer satisfaction, making a meaningful impact in the transportation industry.
Apply now or save it for later. Get alerts for similar jobs at CharterUP.
