Simplifying cloud data management for enterprises
Rubrik is a cloud data management company headquartered in Palo Alto, California, specializing in data backup, recovery, and security solutions. Founded in December 2013, Rubrik has raised over $1.3 billion in funding from investors like Greylock Partners and IVP, and serves over 3,000 customers, in...
Rubrik offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy to support work-life balance....
Rubrik fosters a culture of innovation and accountability, encouraging employees to take ownership of their projects and contribute to the company's m...
Rubrik • Bangalore,India
Rubrik is seeking a Customer Experience Manager II to manage customer relationships and enhance their experience with cloud data management solutions. This role requires strong relationship-building skills and technical knowledge to advocate for customers effectively.
You have a strong background in customer experience management, ideally with 3-5 years of experience in a similar role. You excel at building relationships and have a deep understanding of customer needs and expectations. Your technical knowledge allows you to effectively communicate with both customers and internal teams, ensuring a seamless experience. You are proactive in identifying potential issues and are skilled at managing escalations to maintain customer satisfaction. Your ability to collaborate with cross-functional teams is essential in driving customer success and continuous improvement. You are comfortable using CRM tools to analyze customer data and identify opportunities for enhancing the customer experience.
As a Customer Experience Manager II at Rubrik, you will be the primary point of contact for specific accounts, responsible for managing their overall experience with our services. You will engage with customers to understand their needs and expectations, providing training on how to effectively utilize our support resources. You will proactively identify activities to keep accounts in good standing and work closely with support and engineering teams to resolve any issues that arise. Your role will involve managing escalations and setting expectations with account teams, ensuring that customer satisfaction remains a top priority. You will also be responsible for generating reports and conducting root cause analysis to drive continuous improvement in our customer support processes.
Rubrik offers a dynamic work environment where you can make a significant impact on customer success. You will have the opportunity to work with a talented team dedicated to providing industry-leading customer experiences. We value collaboration and encourage you to share your insights and ideas for improving our processes. Our commitment to professional development means you will have access to resources and training to help you grow in your career. We believe in recognizing and rewarding hard work, and you will be part of a culture that celebrates achievements and fosters innovation.
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