Customer Support Representative

Who you are

You are a curious investigator with a knack for problem-solving — you enjoy diving deep into issues and finding effective solutions for customers. Your communication skills are top-notch, allowing you to convey complex information in a clear and friendly manner. You understand the importance of empathy in customer interactions, ensuring that every member feels valued and cared for. You have a technical mindset, which helps you understand the software and tools that Lumivero provides, enabling you to assist users effectively. You thrive in a team environment, collaborating with colleagues to enhance the customer experience and share insights that can improve service delivery. You are adaptable and open to learning, eager to grow your skills in a dynamic environment.

What you'll do

As a Customer Support Representative, you will be the first point of contact for our members, addressing their inquiries and resolving issues related to our data-intelligence software. You will engage with users through various channels, providing timely and accurate information to enhance their experience. Your role will involve troubleshooting technical problems, guiding users through software features, and ensuring they have the resources they need to succeed. You will collaborate with other teams to relay customer feedback and contribute to product improvements. Your goal is to create a positive experience for every member, demonstrating that behind our software are dedicated people who genuinely care about their success. You will also participate in training sessions to stay updated on product features and best practices in customer support.

What we offer

At Lumivero, you will be part of a global team that is making a lasting impact through innovative software solutions. We provide a supportive work environment where you can grow your skills and advance your career. You will have access to ongoing training and development opportunities, ensuring you stay at the forefront of customer support practices. Our culture emphasizes collaboration and respect, fostering a sense of belonging among team members. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.