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Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...
Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
Amazon • Phoenix, Arizona, USA
Amazon is hiring a Program Manager for their Relo Ops Excellence team to enhance customer returns and ReCommerce processes. You'll collaborate with various stakeholders to improve operational capabilities and efficiencies. This role requires strong program management skills and a focus on operational excellence.
You have a strong background in program management, ideally with experience in operations and process improvement. You understand the importance of operational capabilities and have a track record of managing programs that enhance efficiency and compliance. You are comfortable working with cross-functional teams and can effectively communicate with product managers, software developers, and operations stakeholders. You are detail-oriented and have a passion for creating processes that benefit both customers and associates.
Experience in logistics or supply chain management is a plus. Familiarity with data analysis and dashboard creation will help you track success metrics effectively. You are proactive in identifying areas for improvement and have a knack for innovative problem-solving.
In this role, you will own the scoping, designing, and implementing of operational capabilities to support new business needs. You will work on operational processes aimed at reducing costs through performance efficiencies. Your responsibilities will include developing Standard Operating Procedures to ensure compliance, quality, and scalability across the organization. You will also create field tools and dashboards that assist with the execution of operational strategies. Collaboration with other teams within WWR&R will be essential as you share projects and insights to drive overall success.
You will be responsible for tracking success metrics and creating dashboards that provide visibility into operational performance. Your role will require you to manage established programs for operations teams, ensuring that both associates and customers have the best experience possible. You will be a key player in fostering an agile and innovative culture within the organization, contributing to Amazon's mission of achieving zero cost of returns, zero waste, and zero defects.
Amazon provides a competitive salary range of $74,200.00 - $129,800.00 USD annually, along with comprehensive benefits including 401(k) matching, paid time off, and parental leave. You will have the opportunity to work in a dynamic environment that values innovation and sustainability. Join us in making a significant impact on our customers and the planet while advancing your career in a leading global company.
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