Senior Manager, WW Sales Business Process Reengineering (Back Margin Program)

Who you are

You have a proven track record of strategic problem-solving and cross-functional execution, with a strong ability to connect the dots in complex business environments. With over 5 years of experience in business operations or process reengineering, you excel at leading teams and driving significant improvements in efficiency and effectiveness. You are adept at managing complex programs and projects, ensuring alignment with senior leadership and organizational goals. Your experience in sales operations or related fields has equipped you with the skills necessary to innovate and optimize processes that enhance customer experience and drive sales growth. You thrive in collaborative environments and are passionate about transforming business processes to meet evolving market demands.

Desirable

Experience in a technology-driven company like Apple is a plus, as is familiarity with partner incentive programs and sales channel operations. You have a knack for leveraging data to inform decision-making and are comfortable working with diverse teams across various functions. Your leadership style fosters collaboration and encourages team members to contribute their ideas and insights.

What you'll do

In this role, you will lead the Worldwide Sales Business Process Reengineering team, overseeing initiatives that optimize and centralize global sales processes. You will be responsible for planning and implementing strategies, programs, tools, and processes that enhance sales performance and customer satisfaction. Collaborating closely with senior leadership across Sales and Sales Operations, you will drive significant improvements in process efficiency and effectiveness. You will manage a team of BPR professionals, guiding them in executing complex projects that align with Apple's strategic objectives. Your role will involve analyzing current processes, identifying areas for improvement, and implementing innovative solutions that support the company's growth and operational excellence.

You will also be tasked with communicating progress and results to executive leadership, ensuring that all stakeholders are informed and engaged in the transformation process. Your ability to connect with various teams and departments will be crucial in fostering a culture of continuous improvement and collaboration. You will champion best practices in business process management and lead efforts to standardize and streamline operations across Apple's diverse sales channels.

What we offer

Apple offers a dynamic work environment where innovation and creativity are encouraged. You will have the opportunity to work with some of the brightest minds in the industry, contributing to projects that have a significant impact on the company's success. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in shaping the future of technology and customer experience at Apple.