Senior Customer Success Quality Analyst

Who you are

You have a strong background in customer success and quality analysis, with a proven track record of enhancing customer experiences through data-driven insights. Your experience in customer-facing roles has equipped you with the skills to understand client needs and drive improvements effectively. You are adept at collaborating with cross-functional teams and have a keen eye for detail, ensuring compliance and quality standards are met. Your analytical mindset allows you to implement data monitoring systems that support customer success initiatives. You thrive in a dynamic environment and are passionate about using your expertise to make a positive impact on customer outcomes.

Desirable

Experience with business intelligence tools and methodologies is a plus, as it will help you in assessing compliance and driving improvements. Familiarity with the Internet of Things (IoT) industry or related fields can provide valuable context to your role. You are comfortable working with leadership and stakeholders to identify areas for enhancement and are proactive in suggesting solutions that benefit both the company and its customers.

What you'll do

In this role, you will partner with leadership and cross-functional stakeholders to elevate customer success quality programs. You will be responsible for implementing data monitoring systems that track customer interactions and outcomes, ensuring compliance with established standards. Your role will involve assessing customer feedback and using business intelligence to identify trends and areas for improvement. You will collaborate closely with various teams to develop strategies that enhance the overall customer experience. Additionally, you will play a key role in driving initiatives that support customer satisfaction and retention, leveraging your analytical skills to provide actionable insights.

What we offer

Samsara provides a supportive work environment where you can make a significant impact on the future of physical operations. As a part of a pioneering team, you will have the autonomy to drive quality initiatives that directly influence customer success. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to improve the safety, efficiency, and sustainability of operations across various industries, and be a part of a company that values innovation and collaboration.