Technical Support Engineer

Who you are

You are a motivated individual who thrives in a team-oriented environment, eager to tackle unique technical challenges at scale. You understand the importance of being merchant-focused and are committed to delivering exceptional support to help businesses achieve their ambitions. You are adaptable and willing to participate in a planned, rotating schedule for weekend and holiday coverage, ensuring that merchants receive the assistance they need around the clock. Your ability to communicate effectively with diverse teams will be crucial in this role, as you will collaborate with both technical and commercial teams to provide comprehensive support.

Desirable

Experience in a technical support role or a background in payments technology would be beneficial, but your willingness to learn and grow in this area is what truly matters. A passion for customer service and a proactive approach to problem-solving will set you apart as a candidate.

What you'll do

As a Technical Support Engineer at Adyen, you will be the first point of contact for our merchants, assisting them with their payment processing needs. Your role will involve troubleshooting technical issues, providing guidance on our platform, and ensuring that merchants can operate smoothly. You will work closely with various teams across Adyen to resolve issues and improve the overall merchant experience. Your contributions will directly impact our merchants' ability to take payments and grow their businesses.

You will engage with merchants from diverse backgrounds, understanding their unique challenges and providing tailored solutions. Your technical knowledge will be essential in diagnosing issues and guiding merchants through the resolution process. You will also have the opportunity to learn from experienced colleagues and develop your skills in a supportive environment.

What we offer

At Adyen, we value in-person collaboration and offer a full-time position based in our Amsterdam office. You will be part of an international team that operates on a follow-the-sun principle, ensuring that our merchants receive support 24/7. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and providing opportunities for growth. Our culture is built on shared success, and we are committed to creating an environment where you can thrive in your career.