
The AI platform transforming eCommerce customer support
Gorgias is a leading conversational AI platform designed specifically for eCommerce, empowering over 15,000 brands like Princess Polly, Steve Madden, and Marine Layer to enhance customer experience. Headquartered in Yerba Buena, San Francisco, Gorgias has raised $101.4 million in Series C funding, a...
Gorgias offers competitive salaries, equity options, unlimited PTO, and a flexible remote work policy. Employees also benefit from a learning budget t...
Gorgias fosters a culture that prioritizes innovation and customer-centricity, with a strong emphasis on leveraging AI to enhance the eCommerce experi...

Gorgias • New York City
Gorgias is hiring a Senior Product Designer to drive product innovation in Conversational Commerce. You'll collaborate with PMs and engineers to enhance customer experiences using design excellence. This role requires strong skills in Figma and a passion for creating seamless user interactions.
You have 5+ years of experience in product design, with a strong portfolio showcasing your ability to create user-centered designs that enhance customer experiences. You are proficient in Figma and have a deep understanding of design principles, usability, and accessibility. You thrive in collaborative environments, working closely with product managers and engineers to bring your designs to life. You are passionate about Conversational Commerce and understand how design can transform customer interactions into meaningful relationships. You are committed to design excellence and are always looking for ways to improve your craft. You value diversity and inclusion, believing that diverse teams drive innovation and better decision-making.
Experience in ecommerce or AI-driven products is a plus. Familiarity with user research methodologies and A/B testing will help you make data-driven design decisions. You are comfortable presenting your ideas and designs to stakeholders and can articulate your design rationale effectively.
As a Senior Product Designer at Gorgias, you will lead the design efforts for our Conversational Commerce platform, ensuring that every interaction feels personal and seamless. You will collaborate with a team of designers, product managers, and engineers to create intuitive user interfaces that enhance the shopping experience. You will conduct user research to gather insights and validate design concepts, iterating on your designs based on feedback and data. You will be responsible for creating wireframes, prototypes, and high-fidelity designs that align with our brand and user needs. You will participate in design reviews and provide constructive feedback to your peers, fostering a culture of design excellence within the team. You will stay updated on industry trends and best practices, continuously seeking opportunities to innovate and improve our product design.
At Gorgias, we offer a collaborative and inclusive work environment where you can thrive as a designer. You will have the opportunity to work on cutting-edge technology that is reshaping the ecommerce landscape. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in making Conversational Commerce a reality and be part of a team that values creativity, innovation, and excellence.
Apply now or save it for later. Get alerts for similar jobs at Gorgias.