Solutions Engineer, Professional Services DACH

Who you are

You have a strong background in technical consulting or solutions engineering, ideally with experience in software deployment and customer engagement. Your ability to communicate effectively with diverse stakeholders is key, as you will be working closely with sales, training, and customer support teams. You thrive in fast-paced environments and are comfortable navigating ambiguity while maintaining a focus on customer success. Your technical knowledge spans across various software solutions, and you are eager to become an expert in Axon's products and services. You understand the importance of building strong partnerships with clients and are committed to delivering exceptional service.

Desirable

Experience in the public safety or justice sectors is a plus, as is familiarity with SaaS products. You may also have a background in project management or have worked in roles that required a blend of technical and customer-facing skills. A proactive approach to problem-solving and a passion for technology will set you apart in this role.

What you'll do

As a Solutions Engineer at Axon, you will play a pivotal role in supporting the deployment of our products across the DACH region. You will engage with customers to understand their needs and ensure that our solutions are tailored to meet their specific requirements. Your responsibilities will include collaborating with sales teams to provide technical expertise during the sales process, conducting product demonstrations, and assisting in the implementation of our software and devices. You will also work closely with the Professional Services team to develop and refine deployment strategies that enhance customer satisfaction and drive successful outcomes.

In addition to direct customer engagement, you will contribute to internal knowledge sharing by documenting best practices and lessons learned from deployments. Your insights will help shape future product enhancements and service offerings. You will be expected to travel frequently to customer sites, ensuring that you maintain a strong presence and build relationships with key stakeholders.

What we offer

At Axon, you will be part of a mission-driven organization that values innovation and collaboration. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will work in a supportive environment where your contributions are recognized and valued. Join us in making a meaningful impact on public safety and justice through technology.