AI Strategy & Enablement Specialist

Who you are

You have a strong background in AI strategy and implementation, with experience in guiding large-scale programs from ideation to execution. You are adept at connecting business needs with technical solutions, ensuring that AI technologies are not only explored but also successfully integrated into customer operations. Your communication skills allow you to engage effectively with executive stakeholders, fostering collaboration across various teams.

You possess a deep understanding of AI and Copilot technologies, and you are passionate about leveraging these tools to enhance customer experiences. Your strategic mindset enables you to develop business cases that highlight the value of AI adoption, driving alignment across departments. You are comfortable navigating complex organizational structures and can influence decision-making at all levels.

Desirable

Experience in customer success or consulting roles is a plus, as is familiarity with Microsoft’s product portfolio. You are proactive in identifying opportunities for AI integration and have a track record of measuring the impact of AI initiatives on business outcomes.

What you'll do

In this role, you will shape the strategy for AI adoption within the Global Customer Success organization. You will lead efforts to develop business cases for AI initiatives, ensuring they align with customer needs and organizational goals. Your role will involve collaborating with engineering teams to translate strategic objectives into actionable plans, guiding the implementation of AI solutions that drive customer success.

You will serve as a critical connector between various stakeholders, facilitating discussions that promote understanding and alignment on AI initiatives. Your ability to measure and communicate the success of AI projects will be essential in championing these technologies within the organization. You will also be responsible for identifying best practices and sharing insights that can enhance the overall effectiveness of AI strategies across Microsoft.

What we offer

Microsoft offers a dynamic work environment where innovation is encouraged. You will have the opportunity to work with cutting-edge technologies and contribute to meaningful projects that impact customers worldwide. The company values diversity and inclusion, fostering a culture where all employees can thrive. Competitive compensation and benefits packages are provided, along with opportunities for professional growth and development.