Mid-Market Account Director

Who you are

You have a proven track record in account management, particularly within the mid-market segment. Your ability to cultivate strong relationships with existing customers allows you to understand their business needs and challenges effectively. You thrive in a sales environment and possess a hunter mentality, always looking for new revenue opportunities while ensuring customer retention. You are assertive, nimble, and intelligent, capable of navigating complex sales cycles while managing day-to-day transactional business. Your experience in developing sales strategies and collaborating with teams to achieve goals sets you apart. You value diversity and inclusivity, contributing to a team culture that celebrates different backgrounds and perspectives.

What you'll do

As a Mid-Market Account Director at Five9, you will be responsible for managing customer relationships and developing account strategies within a defined set of existing accounts. Your primary focus will be to establish yourself as a trusted advisor, driving new revenue opportunities for Five9's products and services. You will collaborate with the Five9 team to develop comprehensive sales strategies that align with customer needs. Your role will involve understanding customer challenges and providing solutions that enhance their experience with Five9. You will also be expected to maintain strong relationships with existing customers, ensuring their satisfaction and retention. This position requires you to be proactive in identifying new business opportunities and effectively communicating the value of Five9's offerings. You will work closely with cross-functional teams to ensure a seamless customer experience and contribute to the overall growth of the company.

What we offer

At Five9, we offer a supportive and inclusive work environment where you can thrive. We celebrate diversity and encourage our employees to be their authentic selves. You will have the opportunity to work with a team that values collaboration and innovation. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in bringing joy to customer experience and be part of a company that is transforming the cloud contact center industry.