Are you someone who is passionate about thriving with Zero to One challenges & love building new strategic businesses? Do you thrive in a fast-paced environment in which you have the opportunity to influence change?
We are looking for a single threaded owner to lead initiatives in reducing Returns and Rejects (RRR) for D2C brands.
Key job responsibilities
Key job responsibilities
1. Design and implement end-to-end returns management solutions for D2C brands on Smart Commerce
2. Create automated returns reconciliation and refund settlement systems to streamline merchant operations. Develop analytics solutions to track returns metrics, identify patterns, and generate actionable insights
3. Design and optimize the seller experience for RTO solutions across e-commerce service providers (eSPs)
Develop prepaid incentivization programs to shift customer behavior from COD to prepaid payment.
4. Partner with Data Science teams to implement ML models for returns optimization and fraud prevention
Implement AI/ML solutions for return fraud detection and prevention
5. Work cross-functionally with Engineering, Product, and Operations teams to deliver scalable solutions
6. Collaborate with merchants to understand pain points and implement effective returns solutions
About the team
The vision of Smart-commerce team is to digitize brand owners and selling partner by providing a suite of product offerings across the business's lifecycle. Within this, we are building a solution to enable sellers to set up their website & scale their independent online business serving their customers with the most effective ways possible. In other words, we want to be the one stop shop for all e-commerce needs of small & medium D2C brands.
(https://smartcommerce.amazon.in/)- 3+ years of product management experience
- Experience managing technical products or online services
- Experience working with large-scale data mining and reporting tools (i.e. SQL, MSAccess, Tableau, Essbase or Cognos)- Experience in balancing conflicting priorities dealing with ambiguity
- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
