Accelerating drug development with reliable research data
Celerion, headquartered in Lincoln, Nebraska, has over 40 years of experience in early phase drug development, providing critical data to pharmaceutical companies. With a focus on accelerating drug development, Celerion offers services such as bioanalytical testing and clinical trial management, ser...
Celerion offers competitive salaries, comprehensive health benefits, a 401(k) plan with company match, generous PTO, and opportunities for remote work...
Celerion fosters a culture of speed and reliability, emphasizing data-driven decision-making and a commitment to scientific excellence. The company va...
Celerion • Lincoln, NE
Celerion is seeking a Participant Care Specialist to provide exceptional customer service to study participants in Lincoln, Nebraska. You'll assist with check-ins, conduct orientations, and enhance the participant experience. This role requires a customer-focused approach and strong communication skills.
You are a customer service enthusiast with a knack for creating positive experiences for others. Your engaging approach to customer interactions makes you a natural fit for the Participant Care Specialist role at Celerion. You have experience in handling customer complaints and issues, ensuring that every participant feels valued and heard. Your creativity shines through as you come up with great ideas for activities that enhance the participant experience. You are adaptable and willing to support various roles within the clinical operations team, including housekeeping and laundry, showcasing your team spirit and versatility.
As a Participant Care Specialist, you will be the first point of contact for our study participants, providing them with the information and assistance they need. You will conduct participant orientations, ensuring they feel comfortable and informed about their involvement in the study. Your role will also involve planning and facilitating enrichment activities that enhance the participant experience, making their time with us enjoyable and engaging. You will develop and track experiential survey data to gather feedback and continuously improve our services. Additionally, you will assist in maintaining the cleanliness and organization of participant-use areas, ensuring a welcoming environment. Your commitment to customer service will play a crucial role in fostering a positive atmosphere for all participants.
Celerion offers a supportive work environment where you can grow your skills and contribute to meaningful clinical research. You will work 30-40 hours per week, with a schedule that includes Monday to Friday from 1:00 PM to 9:30 PM, along with some weekend availability as needed. As part of our team, you will be eligible for a range of benefits that support your well-being and professional development. Join us in our mission to expedite clinical research and improve participant experiences.
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