Are you a UX Researcher, passionate about new technologies, driving change through data, and using customer obsessed design processes to create products and services? We're on a journey to build something new!
The Amazon Autos team is looking for a thoughtful and passionate Principal UX Researcher, a customer-obsessed leader who is deeply curious and constantly strives to ask better questions. We are building new research, discovery, and shopping products that can connect customers to their car of choice. Our goal is to simplify the car buying process and our group functions as a start-up within Amazon. We offer a creative, fast paced, entrepreneurial work environment where you’ll be at the center of Amazon innovation.
You are adept at leveraging a range of research methods to understand the current state as well as uncover future customer needs and opportunities. You define research strategy and lead high-impact initiatives where the product and business strategy is highly complex. With a keen eye for adapting existing methods and creating new research frameworks, you provide critical insights that influence end-to-end customer experience and long-term business strategy.
Key job responsibilities
- Build and sustain a program for collecting, synthesizing, and communicating foundational insights on needs, motivations, and trends, to inform planning efforts for Amazon Autos.
- Lead complex, high-impact research initiatives where the future product strategy has yet to be defined, and apply the research to a strategy that benefits the business and customers.
- Help leadership determine the right research questions to ask, creating the long-term research roadmaps in partnership with the research team that align to and inform business strategy and goals.
- Synthesize primary and secondary data to perform quick and thorough analyses leading to focused, insightful, and actionable findings.
- Define, invent, and execute research methods appropriate to the questions at hand, including but not limited to ethnographic and survey techniques.
- Translate insights into operational criteria aligned to business goals.
- Persuade decision makers at all levels of the organization to take aligned action on research findings – inspire them and help them internalize opportunities to delight customers and differentiate our offerings.
About the team
This role is with a new line of business with a vision to create innovative automotive discovery and shopping experiences on Amazon, providing customers better convenience and more selection. We’re collaborating with other experienced teams at Amazon to define the future of how customers research and shop for cars online.- 10+ years in the field of UX research with a focus on research that informs long-term business strategy, ideally in the digital products and services industry.
- A portfolio that illustrates how your research has informed strategic decision-making.
- Ability to independently drive multiple concurrent projects in an agile environment.
- Working knowledge of a full range of UX research methods, and the proven ability to execute the right methodology to get the needed results.
- Excellent written communication, presentation, and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
- Passion for understanding and applying the latest learnings and innovations in social and behavioral science, research methods, and UX design.
- Strategic, business-building approach to research with a proven capacity for translating data into bottom-line impact.
- Ability to handle the highest level of complexity and ambiguity, defining crisp, cogent strategy for net-new product development, whether from many diverse inputs or with no input at all.
- Experience systematically weaving research insights into ideation and design sprint processes.
- Deep understanding of human motivations, capabilities, and limitations, and their implications for product design.
- Understanding of the product design process and how research is appropriately integrated at each phase.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $163,000/year in our lowest geographic market up to $269,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
