Empowering cybersecurity with advanced PAM solutions
Delinea is a leading provider of Privileged Access Management (PAM) solutions, serving industries such as healthcare, construction, manufacturing, and government. Headquartered in the Financial District of San Francisco, CA, Delinea was formed from the merger of Centrify and Thycotic Software and ha...
Delinea offers a comprehensive benefits package including ROTH 401(k), life insurance, short-term and long-term disability insurance, and an employee ...
Delinea fosters a culture focused on cybersecurity resilience, adapting to the evolving landscape of cyber threats. The company emphasizes innovation ...
Delinea • U.S. Remote
Delinea is seeking a Senior Customer Success Manager to own and grow customer relationships while driving product adoption and ROI. This role requires a strong understanding of customer business objectives and effective communication skills.
You have 5+ years of experience in customer success or account management, ideally within the technology sector. You possess a strong understanding of customer business objectives and can effectively communicate how Delinea's solutions can meet their needs. You are adept at building and maintaining relationships with key stakeholders, ensuring customer satisfaction and retention. You thrive in a collaborative environment and enjoy working closely with cross-functional teams to drive product adoption and success. You are data-driven and can analyze customer metrics to identify opportunities for improvement and growth. You are passionate about helping customers achieve their goals and are committed to delivering exceptional service.
Experience in identity security or related fields is a plus. Familiarity with AI-powered solutions and cloud-native platforms will help you understand our offerings better. A background in sales or technical support can also be beneficial in this role.
In this role, you will be responsible for managing a portfolio of customers, ensuring they derive maximum value from Delinea's products. You will act as the primary point of contact for your customers, addressing their needs and concerns while advocating for their interests within the company. You will work closely with the sales team to identify upsell opportunities and drive customer engagement. You will conduct regular check-ins with customers to assess their satisfaction and gather feedback on our products and services. You will analyze customer usage data to identify trends and areas for improvement, collaborating with product and engineering teams to address any issues. You will also develop and deliver training sessions and resources to help customers effectively utilize our solutions.
Delinea offers a competitive salary and benefits package, including health insurance, retirement plans, and opportunities for professional development. You will be part of a diverse and inclusive team that values innovation and collaboration. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate to contribute to our mission of making the world a safer and more secure place.
Apply now or save it for later. Get alerts for similar jobs at Delinea.
