Supervisor, Customer Success Team

Who you are

You have a strong background in customer support and operations, with experience leading teams in a fast-paced environment. You thrive under pressure and are eager to tackle complex challenges while fostering a collaborative team culture. You believe in the transformative power of crypto and blockchain technology and are passionate about enhancing customer experiences. You actively seek feedback and are committed to personal and professional growth, always looking for ways to improve yourself and your team.

Desirable

Experience in the financial technology sector is a plus, as is familiarity with blockchain and cryptocurrency. You have a proven track record of managing high-value customer relationships and understand the nuances of customer success in a tech-driven environment. Your leadership style is inclusive and empowering, encouraging your team to excel and innovate.

What you'll do

As a Supervisor for the Customer Success Team at Coinbase, you will lead a specialized group of Concierge Agents who are responsible for managing high-value customer relationships. You will ensure that your team delivers exceptional service and support, helping customers navigate the complexities of the cryptocurrency landscape. You will be responsible for setting performance goals, providing coaching and mentorship, and fostering a culture of excellence within your team. You will collaborate closely with other departments to ensure a seamless customer experience and will be instrumental in developing strategies to enhance customer satisfaction and retention.

You will also play a key role in identifying opportunities for process improvements and will work to implement best practices across the team. Your ability to analyze customer feedback and data will help inform decisions and drive initiatives that align with Coinbase's mission of increasing economic freedom. You will participate in team and company-wide offsites, contributing to a strong sense of community and collaboration within the organization.

What we offer

At Coinbase, you will be part of a mission-driven company that is at the forefront of the cryptocurrency revolution. We offer a competitive salary and benefits package, along with opportunities for professional development and growth. Our work culture is intense and rewarding, and we encourage you to apply even if your experience doesn't match every requirement. Join us in building the future of finance and making a meaningful impact in the world.