Empowering every person and organization on the planet
Microsoft Corporation, headquartered in Redmond, Washington, is a leading technology company known for its software products like Windows and Office, as well as cloud services through Azure. With over 100,000 employees, Microsoft serves millions of customers globally, including major enterprises lik...
Microsoft offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also enjoy a flexible remote...
Microsoft fosters a culture of innovation and inclusivity, emphasizing collaboration across teams and a commitment to diversity. The company values em...
Microsoft • United States, Multiple Locations, Multiple Locations, United States, North Dakota, Fargo, United States, Washington, Redmond, United States, Texas, Las Colinas
Microsoft is hiring a Technical Support Engineer to empower customers by providing seamless support experiences. You'll leverage Azure technologies to help resolve issues and enhance customer satisfaction. This role requires a strong understanding of Microsoft products and services.
You have a strong background in technical support, ideally with experience in customer service and a passion for helping others. You understand the importance of delivering exceptional customer experiences and are skilled at troubleshooting technical issues. You are familiar with Microsoft products and services, particularly Azure, and can communicate effectively with both technical and non-technical stakeholders. You thrive in a collaborative environment and are eager to contribute to a team focused on customer success.
In this role, you will be responsible for providing technical support to customers using Microsoft products and services. You will work closely with the Customer Service & Support (CSS) organization to ensure that customers receive timely and effective assistance. Your day-to-day tasks will include troubleshooting issues, providing guidance on best practices, and helping customers maximize their use of Microsoft solutions. You will also collaborate with cross-functional teams to identify and resolve systemic issues, contributing to the overall improvement of customer support processes.
Microsoft offers a dynamic work environment where you can grow your skills and advance your career. You will have access to ongoing training and development opportunities, as well as the chance to work with cutting-edge technologies. The company values diversity and inclusion, and you will be part of a team that encourages collaboration and innovation. Additionally, Microsoft provides competitive compensation and benefits packages to support your well-being and work-life balance.
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