IT Helpdesk II (They/She/He)

Who you are

You are a dedicated tech enthusiast eager to provide exceptional support for essential business services. With a strong desire to tackle challenges, you are ready to enhance your technical skills and help keep operations running smoothly. You thrive in an inclusive environment where everyone feels heard and valued, and you are excited to bring your authentic self to work. You understand the importance of customer service and are committed to delivering high-quality support to your colleagues. You are adaptable and willing to stretch beyond your comfort zone, embracing new challenges as opportunities for growth.

Desirable

Experience in a similar IT support role is a plus, but your enthusiasm and willingness to learn are what truly matter. Familiarity with common IT tools and systems will help you hit the ground running, but we encourage you to apply even if your experience doesn't match every requirement. A proactive attitude and a passion for technology will set you apart in this role.

What you'll do

As part of the IT Helpdesk team, you will be responsible for providing technical support to employees, ensuring that their IT issues are resolved efficiently and effectively. You will assist with troubleshooting hardware and software problems, guiding users through step-by-step solutions. Your role will involve maintaining IT equipment and ensuring that all systems are functioning optimally. You will also document issues and resolutions to help improve the support process and contribute to a knowledge base for future reference.

You will collaborate with other IT team members to identify recurring issues and work on solutions to prevent them from happening in the future. Your contributions will help enhance the overall efficiency of the IT department and improve the user experience for all employees. You will have the opportunity to learn about various technologies and systems, expanding your skill set and preparing you for future career advancement.

What we offer

At Glovo, you will be part of a vibrant culture that values talent and innovation. We offer a supportive environment where you can grow your skills and advance your career. You will have the chance to work with a diverse team of professionals who are passionate about technology and dedicated to making a positive impact. Our hybrid work model allows for flexibility, enabling you to balance your professional and personal life effectively. Join us on this exciting ride and help us revolutionize the way people connect with their everyday needs.