Client Services Lead (Remote)

Who you are

You have a strong background in account management and client services, with a proven track record of building and maintaining client relationships. You thrive in a remote work environment and are passionate about delivering exceptional service to clients. Your communication skills are top-notch, allowing you to effectively liaise between clients and production teams. You are detail-oriented and organized, capable of managing client documentation and training sessions with ease. You understand the importance of maximizing client satisfaction and are committed to providing a delightful experience.

What you'll do

As the Client Services Lead, you will act as the primary liaison between our clients and production teams, ensuring clear communication of goals, objectives, and timelines. You will conduct and manage client calls, providing comprehensive training for new client administrators. Your role will involve maintaining all client documentation, including Standard Operating Procedures and process-related materials. You will stay updated on industry trends and client needs to continuously improve the services offered. Your leadership will be crucial in fostering a service-oriented culture within the team, ensuring that every client interaction reflects Businessolver's commitment to excellence.

What we offer

We provide a fully remote work environment, allowing you to work from anywhere in the contiguous United States. Businessolver is committed to employee satisfaction and offers a $10K sign-on bonus for candidates who apply before January 31, 2026. You will be part of a company that values responsiveness to client needs and strives for measurable success in benefits administration. Join us in redefining excellence in client service and enjoy the flexibility of a work-from-home opportunity.