Strategic Customer Success Manager - French Fluency

Who you are

You have a proven track record in customer success or account management, ideally within a technology or SaaS environment — your experience has equipped you with the skills to understand customer needs and drive satisfaction. You possess strong communication skills in both English and French, allowing you to engage effectively with diverse clients and stakeholders. You are adept at building relationships and have a customer-centric mindset, always looking for ways to enhance the customer experience. You thrive in a collaborative environment, working alongside sales, support, and product teams to deliver tailored solutions. You are comfortable navigating complex challenges and can provide strategic insights to help customers maximize their use of Samsara's platform.

Desirable

Experience in the Internet of Things (IoT) sector or related fields would be a plus, as it would give you a deeper understanding of the challenges faced by our customers. Familiarity with fleet management or operational efficiency solutions is also beneficial, as it will help you provide more relevant advice and support.

What you'll do

In this role, you will take ownership of a portfolio of enterprise customers, ensuring they receive the highest level of service and support. You will work closely with customers to understand their unique operational challenges and advise them on how to leverage Samsara's solutions effectively. You will collaborate with cross-functional teams, including sales and product, to ensure customer feedback is incorporated into product development and enhancements. You will conduct regular check-ins with customers to assess their satisfaction and identify opportunities for upselling or additional support. You will also develop and deliver training sessions to help customers get the most out of their Samsara experience. Your role will be pivotal in driving customer retention and satisfaction, ultimately contributing to the company's growth and success.

What we offer

At Samsara, we are committed to fostering a supportive and inclusive work environment. We offer competitive compensation packages, including benefits that promote work-life balance. You will have the opportunity to work with a talented team dedicated to transforming the future of physical operations. We encourage you to apply even if your experience doesn't match every requirement — your unique perspective could be just what we need to enhance our customer success efforts.