Technical Manager, Professional Services

Who you are

You have a proven track record of leading technical teams, with experience in managing Professional Services Engineers and Solution Architects. Your leadership style fosters collaboration and accountability, ensuring that your team meets the highest standards in project delivery. You are adept at developing processes that enhance operational excellence and drive customer success. Your ability to communicate effectively with both technical and non-technical stakeholders makes you a trusted advisor in your field.

You thrive in environments where you can mentor and guide your team, helping them to grow and succeed in their roles. You understand the importance of documentation and process adherence, and you are proactive in identifying and escalating risks to ensure project success. Your experience in cloud-based solutions, particularly in the public safety sector, equips you with the insights needed to navigate complex deployments and integrations.

Desirable

Experience in the public safety or justice sector is a plus, as is familiarity with cloud technologies and solution delivery methodologies. You are comfortable supporting pre-sales activities and providing technical insights that help shape customer requirements and success criteria.

What you'll do

In this role, you will lead a team responsible for delivering innovative cloud-based solutions to justice and public safety organizations across North America. You will oversee end-to-end implementation projects, ensuring that they are delivered on time and within budget. Your responsibilities will include managing design, execution, and verification work tailored to customer environments, driving operational excellence through standardized templates and best practices.

You will collaborate closely with customer stakeholders to define requirements and deliverables, acting as a trusted advisor throughout the project lifecycle. Your leadership will ensure that your team is equipped to handle challenges and that they maintain a high level of customer satisfaction. You will also support pre-sales activities by providing technical insights and solution guidance, helping to shape the future of public safety solutions.

What we offer

At NICE, you will be part of a dynamic team that is dedicated to making a difference in the public safety sector. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will work in an environment that values innovation and collaboration, where your contributions will have a meaningful impact on the success of our customers and the communities they serve.