Empowering extraordinary customer experiences through cloud solutions
Five9 is a leading provider of cloud contact center solutions, headquartered in San Ramon, California. With over 2,000 customers, including major brands like Zappos and ADT, Five9 offers a comprehensive CCaaS platform that integrates AI-driven analytics to enhance customer interactions. The company ...
Five9 offers competitive salaries, stock options, generous PTO policies, and a flexible remote work policy to support work-life balance. Employees als...
Five9 fosters a culture focused on innovation and customer success, encouraging employees to leverage data and insights to drive impactful solutions. ...
Five9 • Manila, Manila, Philippines (Hybrid)
Five9 is seeking a Professional Services Engineer to join their AI and Custom Services team. You'll engage with customers to understand their needs and design virtual agent applications using Five9's software. This role requires strong technical and communication skills.
You are a self-managed individual with a passion for customer experience and a strong technical background. You possess the ability to engage with customers to understand their problems, needs, and goals, and you excel in requirements gathering and solution testing. Your technical prowess allows you to design and deliver on challenging customer requirements, ensuring that you meet customer-approved design specifications efficiently. You are knowledgeable about AI applications in the contact center and ideally have experience with Five9's Virtual Contact Center. You thrive in a team-first culture that celebrates diversity and fosters an inclusive environment.
Experience with cloud contact center software and familiarity with Five9's products will be advantageous. You should also have a strong understanding of automation in customer service and be able to push the boundaries of product capabilities while balancing tactical and strategic tasks.
In this role, you will take the lead in configuring voice and digital virtual agent applications on the Five9 IVA Studio. You will engage with customers throughout the entire process, from requirements gathering to production rollout and adoption support. Your responsibilities will include designing and configuring applications that meet customer specifications, ensuring that you leverage Five9's software capabilities effectively. You will also be responsible for knowledge transfer and providing ongoing support to customers as they adopt new solutions. Your role will require you to explore new design patterns and innovate within the constraints of the platform, always keeping customer satisfaction at the forefront of your efforts.
Five9 offers a collaborative work environment where you can thrive and grow your career. You will be part of a diverse team that values different perspectives and backgrounds. The company promotes a culture of inclusivity and encourages employees to be their authentic selves. You will have the opportunity to work on exciting projects that impact customer experience and contribute to the overall success of the organization. Five9 is committed to your professional development and provides resources to help you succeed in your role.
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